Bug Reports: hoopla + comics

An occasional series of the bugs I attempt to report to vendors of software I enjoy using.

Bug #1: re-borrow, can’t read

I borrow a comics title on Hoopla, it eventually expires. I re-borrow it, then when I try to read it reports “There was an error loading Ex Machina Book Two.” error.

I tried a half-dozen times to Read it. I killed the app and restarted it, then tried to Read, still the same error.  I am unable to find a delete feature in the app, so I cannot delete and re-download the content.

This same error has happened to me twice with two different comics titles.  I only read comics via hoopla, so I cannot yet report if this happens for non-comics content.

Repro steps

  • Open Hoopla app on my device, browse to the title Ex Machina Book Two
  • Tap the Borrow button, complete the Downloading phase
  • Tap the Read button – result: content loads fine
  • Wait 21+ days for DRM license to expire
  • Browse to the same title, tap Borrow
    (Note: it take no time at all to switch to the Read button, which implies it just downloads a fresh DRM license file)
  • Tap the Read button

Expected Result

Book opens, content is readable.

Actual Result

App reports Error “There was an error loading…”, content does not load:

hoopla error re-borrowing comic.png

User Environment

iPad 3, iOS 9.3.5, hoopla app version 4.10.2

Bug #2: cannot re-sort comics

I browse the “Just added to hoopla” section of Comics, and no matter which sorting option I choose, the list of comics appears in the exact same order. Either this is a coincidence, or the sorting feature doesn’t work (at least in this particular scenario).

Repro steps

  • Open the hoopla app on my device, tap the Books tab
  • Tap the Comics selector across the top of the app window, then tap the Genres link at the top-right corner
  • Select the option Just added to hoopla
  • Scroll the resulting comics titles in the default popular view, noting that [at time of writing] three Jughead titles appear before Superman, Betty & Veronica and The Black Hood
  • Tap the new arrivals and/or A-Z view selectors along the top

Expected Result

The sort order of the displayed comics would change under one or both views (especially under the A-Z view, where Jughead titles would be listed after Betty & Veronica). The included titles may or may not change (perhaps some added, some removed in the new arrivals view, if this is meant to show just the most recently-added titles).

Actual Result

The sort order of the displayed comics appears identical to the naked eye.  Note that in the A-Z view, the Jughead comics continue to appear at the top, ahead of the Betty & Veronica comic:

hoopla sort order in A-Z view.png

User Environment

iPad 3, iOS 9.3.5, hoopla app version 4.10.2

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