I’m disappointed at the continued “blame the victim” framing these kinds of articles take – as if it’s a simple matter of changing the behaviour of hundreds of millions of consumers every day, it’s their own fault and no one else is culpable for nakedly exploiting this fact of human behaviour. Makes my blood boil.
Let’s take it as a given that when things get so complex that you need to create and force training on masses of end users, you have failed to design a system with which the end users can reasonably succeed.
In the future, as in the past, when people say “so we’re going to build training for that” I will continue to slow down the conversation and ask “is there a way for us to refactor the system that does not require separate and egregious training?”
|Study: Many Consumers Still Untrained On Privacy Risks: